eGain integration + automation

Integrate eGain with any SaaS application or service using the Tray Platform’s universal connectors. Quickly configure them to connect to any API, database, webhook, and more.

eGain

eGain

Build eGain integrations with ease

Grow customer retention and improve customer satisfaction with eGain integrations on the Tray Platform. Anyone can stand up custom eGain API integrations with our low-code platform by using our 100% visual, drag-and-drop builder in minutes, without relying on IT for support.

You’ll need more than an eGain connector to sync customer support data across your stack. Thanks to the Tray Platform, you can bi-directionally sync eGain with any data source, including flat files (such as CSVs), webhooks, FTP, email, and any cloud application—even using data within custom fields. With eGain integrations on the Tray Platform, the possibilities are endless.

And there’s no reason to stop with integrations. On the Tray Platform, you can build multi-step eGain automated workflows that streamline new customer onboarding, and process customer support requests and all support-related tasks. Now you can focus on increasing retention and improving CSAT/NPS survey scores.

eGain Connector Details

Uses

Customer Success and Support

Category

Customer Success and Support

Triggers

None

Connector type

Universal Connector

Operations

None

mike atwood

The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle.

Mike Atwood Executive Director of Client Success

Vox Media

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