Gartner Names Tray a Sole Challenger in iPaaS

eGain integration + automation

Integrate eGain with any SaaS application or service using the Tray Platform’s universal connectors. Quickly configure them to connect to any API, database, webhook, and more.

eGain

Build eGain integrations with ease

Grow customer retention and improve customer satisfaction with eGain integrations on the Tray Platform. Anyone can stand up custom eGain API integrations with our low-code platform by using our 100% visual, drag-and-drop builder in minutes, without relying on IT for support.

You’ll need more than an eGain connector to sync customer support data across your stack. Thanks to the Tray Platform, you can bi-directionally sync eGain with any data source, including flat files (such as CSVs), webhooks, FTP, email, and any cloud application—even using data within custom fields. With eGain integrations on the Tray Platform, the possibilities are endless.

And there’s no reason to stop with integrations. On the Tray Platform, you can build multi-step eGain automated workflows that streamline new customer onboarding, and process customer support requests and all support-related tasks. Now you can focus on increasing retention and improving CSAT/NPS survey scores.

Infinite eGain automation

Teams in customer support, finance, sales, marketing, product, engineering, account management, and any other department across the organization love using the Tray Platform to boost retention with eGain automated workflows.

Make the most of your customer operations by connecting eGain at the API level with any of your software applications, including your customer data platform, CRM, live chat tool, ERP, marketing automation platform, and more.

The Tray Platform offers a full library of pre-built connectors, custom logic operators, and data helpers so you can build workflows for your exact use case. Speed up response times with automated helpdesk support cycles that put customer support teams on the same page with real-time helpdesk alerts. With the Tray Platform, you can also grow retention for strategic accounts by ensuring that high-value customers receive support first by segmenting support tickets.

Advanced eGain automation for any use case

Technical users appreciate the Tray Platform’s ability to seamlessly run heavy-duty data jobs that touch billions of records every day. Thanks to our platform’s elastic, serverless architecture, your workflows have the flexibility to scale with your evolving data needs. You can supercharge any eGain process by connecting apps such as Salesforce, Zendesk, Segment, Freshdesk, Intercom, Accelo, NetSuite, ChurnZero, Slack, and much more on the Tray Platform.

Need to prioritize your most-valuable customers by syncing your CRM and payment software data to segment customer support requests by pricing tier? Need to increase customer retention by using automation to accelerate helpdesk support cycles so your teams can meet important SLAs? With the Tray Platform, anyone can build robust eGain workflows that retain more customers.

Security experts also trust the Tray Platform’s enterprise-grade security, even with their most sensitive data. Our platform is SOC 2 Type 2-certified, and compliant with data privacy regulations, such as GDPR, HIPAA, and CCPA.