Freshdesk integration + automation

Freshdesk integrations couldn’t be easier with the Tray Platform’s robust Freshdesk connector, which connects any services without the need for separate integration tools.

Popular Freshdesk integrations

Business professionals that want to integrate Freshdesk with the software tools that they use every day love that the Tray Platform gives them the power to sync all data, connect deeply into apps, and configure flexible workflows with clicks-or-code.


Customer Success and Support


Customer Success and Support

Connector type

Tray Connector




List email configs ddl, Create company, Create contact, Create note, Create ticket, Delete company, Delete contact, Delete note, Delete ticket, Get company

mike atwood

The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle.

Mike Atwood Executive Director of Client Success

Vox Media is the leader in low-code automation

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With the Tray platform you can connect any web service

Need fast and easy Freshdesk integrations?

The low-code Tray Platform makes it easy for anyone to stand up custom Freshdesk integrations in minutes. Use our 100% visual, drag-and-drop builder to seamlessly flow data across your customer success platform and any other data source in your tech stack—without IT support. Connect Freshdesk with multiple data sources, including email, FTP, flat files (including CSVs), and any other cloud-based tool, even using data within custom fields. 

Building flexible, scalable Freshdesk integrations has never been easier. Our user-friendly interface lets you bi-directionally sync data using custom integrations that empower you to engage customers across every touchpoint and drive customer retention. 

The Tray Platform also lets you build powerful, multi-step Freshdesk automation to stand up efficient workflows that do more, faster. Flow data across your entire tech stack to get the most out of your cloud-based customer service software and deliver timely, personalized customer support that boosts customer satisfaction.


Flexible + powerful Freshdesk automation

Any business user, including those in customer success, sales, finance, revenue operations, and marketing, can use the Tray Platform to create powerful Freshdesk automation that scales customer operations and delights customers wherever they are. Easily build automated workflows that seamlessly connect Freshdesk with any other tool in your tech stack, including your helpdesk, CRM, ERP, marketing automation platform, web chat tools, and more. 

Our library of pre-built connectors, data helpers, and custom logic operators empowers business users of all types to stand up custom workflows that empower robust customer support use cases. Our platform connects data sources at the API level, enabling you to trigger powerful multi-step workflows across all your applications. 

Need to deliver exceptional customer experience at scale? Need to enable seamless collaboration among your support team to respond faster to your customers? The Tray Platform gives any customer support professional the power to create automated workflows that resolve tickets faster, scale self-service support, and string together data across all your back-end systems to drive retention and expansion revenue.

Tray Embedded enables teams to scale and increase retention

Deliver rapid customer support at scale

The low-code Tray Platform is easy enough for business users but also powerful enough for heavy-duty data projects that handle billions of records daily. Plus, our elastic, serverless architecture scales with your evolving data needs.

Deliver the best customer service possible using powerful Freshdesk automation on the Tray Platform. Need to automate the sales-to-support handoff by syncing Freshdesk with your CRM and ERP? Need to automate web-based and in-product chat messages to respond faster to customer requests? Need to prioritize and segment support tickets to ensure higher retention and expansion revenue? The Tray Platform can automate any use case by integrating with any of your go-to tools, including Zendesk, Jira, HubSpot, NetSuite, Salesforce, Slack, Quizlet, and many others.

Security teams trust the Tray Platform because of its enterprise-grade security, including SOC 2 Type 2 certification and compliance with data privacy regulations such as GDPR, HIPAA, and CCPA.

Popular Customer Success and Support Connectors

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Enterprises and rapidly growing firms trust the Tray Platform

Learn about our customers and how they use our easy drag-and-drop interface to build their dream automations.

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The Tray Platform is...



Connect to anything

Access every endpoint

Automate any event



Visual and intuitive UX

Clicks-or-code automation

Collaborative development



Logical operators

Advanced capabilities

Real-time logs



Elastic scalability

Parallel processing

Log data storage




Built-in 2FA + full encryption

Role-based access