Gartner Names Tray a Sole Challenger in iPaaS

Totango integration + automation

Totango integrations couldn’t be easier with the Tray Platform’s robust Totango connector, which connects any services without the need for separate integration tools.

Totango

Totango integrations made easy

Any business user can stand up Totango integrations in minutes with the low-code Tray Platform. Using our intuitive, 100% visual builder, you can drag-and-drop together custom integrations that connect Totango with any data source, without relying on IT support.

Need a Totango connector? With the Tray Platform, you can bi-directionally sync data between Totango and any data source, including flat files (such as CSVs), FTP, webhooks, email, and your go-to tools (even using data within custom fields). Flow data across your entire tech stack to deliver better customer support, faster.

But why stop there? Now, you can easily build powerful Totango automation to onboard customers faster, seamlessly segment customer accounts, provide high-quality support fast, and work more efficiently than ever before. Take your customer support to the next level with custom, multi-step automated workflows that scale your customer support operations, drive retention, and make customers happier.

Powerful Totango automation

Build powerful, multi-step Totango automation to respond faster to customer requests, instantly onboard new accounts by flowing data across multiple sales and support tools, bi-directionally sync incident tickets with reports, and more. With our library of pre-built connectors, data helpers, and custom logic operators, you can design custom, automated workflows that meet your exact needs.

Connect Totango at the API level to kick off limitless operations on any custom trigger and streamline your customer support. With the Tray Platform, you can connect Totango to all your favorite tools, including your CRM, ERP, internal chat tools, ITSM, project management tools, performance monitoring tools, CMS, and business intelligence tools, making it easy to automate any process.

Business users in customer support, sales, marketing, revenue operations, IT, HR, finance, and any other team across your organization can rapidly stand up powerful, custom workflows to ensure swift, efficient customer support. Take full control of your data to create a seamless customer experience at scale.

Scalable + efficient customer support

Business users love how easy it is to rapidly stand-up custom Totango integration and automation. Power users love utilizing Tray Platform to handle heavy-duty jobs that touch billions of events every day. Furthermore, our elastic, serverless architecture makes it easy for you to scale your processes as your data needs evolve.

Need to instantly surface Totango tickets to the right support rep to respond faster to customer requests? Need to prioritize and segment support tickets to ensure your team can maximize retention? Need to automate approvals and alerts in Totango to streamline the sales-to-support handoff and drive down customer acquisition costs? You can create robust, efficient processes that connect Totango with all your favorite tools, including Salesforce, HubSpot, Jira, Slack, Microsoft Office 365, Trello, Google Drive, Microsoft Azure, and Asana.

Security teams at leading firms trust our enterprise-grade security. We are SOC 2 Type 2 certified and compliant with data privacy regulations, such as CCPA, GDPR, and HIPAA.