Intercom integration + automation

Intercom integrations couldn’t be easier with the Tray Platform’s robust Intercom connector, which connects any services without the need for separate integration tools.

Popular Intercom integrations

Business professionals that want to integrate Intercom with the software tools that they use every day love that the Tray Platform gives them the power to sync all data, connect deeply into apps, and configure flexible workflows with clicks-or-code.

See documentation >




Customer Success and Support

Connector type

Tray Connector




Archive contact, Assign conversation, Attach contact to company, Attach contact to conversation, Attach tag to contact, Close conversation, Create contact, Create conversation, Create message as admin, Create noteShow all

mike atwood

The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle. Mike Atwood Executive Director of Client Success

Vox Media is the leader in low-code automation

G2 - Best Meets Requirements Winter 2021G2 - Best Results Winter 2021G2 - Users Most Likely To Recommend Winter 2021G2 - High Performer Mid-Market Winter 2021G2 - High Performer Winter 2021G2 - Leader Mid-Market Winter 2021G2 - Leader Winter 2021G2 - Momentum Leader API Mangement Winter 2021G2 - Momentum Leader iPaaS Winter 2021
With the Tray platform you can connect any web service

Intercom integration made simple

Anyone can use the Tray Platform to easily build custom Intercom integrations that connect any data source in your tech stack. Our low-code workflow builder features an intuitive drag-and-drop interface. Now, business users can quickly stand up integrations between Intercom and the important tools they use every day, such as your CRM, helpdesk, marketing automation platform, customer data platform, and many more.

We make it simple to create your own Intercom API integration, without the need for IT support. The Tray Platform gives you the power to connect Intercom with any data source, including flat files such as CSVs, email, webhooks, or any other app, even working with data stored in custom fields.

After you engage website visitors with Intercom, you can increase engagement by building custom Intercom automation. Our platform makes it easy to build automated, multi-step workflows that flow data across your tech stack exactly where you need it. Using automation, you can increase conversions by combining chat with other messaging to build a more-robust customer journey.

Intercom automation for any use case

Our platform gives you the power to make real-time sales and customer chat even more valuable by using automation. Now, you can unlock the full value of the context-rich chat messages by using our Intercom connector to flow your chat data across all your go-to-market tools.

You can build any custom Intercom automation to bi-directionally flow and sync data anywhere. With our full library of pre-built connectors, data helpers, and custom logic operators, you can also customize your automated processes to meet your unique business needs. 

Now, you can save hours of manual work and scale your chat, sales, and support processes with automation. We make it easy to sync chat logs and lead details across your CRM with campaigns in your marketing automation platform, or even log chat insights with customer data to create a more-holistic picture of your customer journey to power your growth strategy.

Tray Embedded enables teams to scale and increase retention

Intercom automation for power users

We built the Tray Platform to be easy enough for business users. However, our platform is robust enough to support heavy-duty data projects, and our elastic, serverless architecture scales to support your changing data needs. 

Our platform’s flexibility also means that power users can build out automated workflows that manage sophisticated processes end-to-end. Need to unify data across Intercom and your CRM to create a single source of truth for messaging across the customer journey? Need to respond faster to high-value customer accounts by syncing helpdesk support tickets with Intercom? You can design, build, and automate any process, since our platform also integrates with popular services such as Salesforce, Zendesk, Slack, HubSpot, Segment, Shopify, Calendly, and many others.

IT and security experts trust the Tray Platform because of its enterprise-grade security, which includes SOC 2 Type 2 certification and compliance with important data privacy policies such as GDPR, CCPA, and HIPAA.

Popular Customer Success and Support Connectors

Make anything happen See in action

Enterprises and rapidly growing firms trust the Tray Platform

Learn about our customers and how they use our easy drag-and-drop interface to build their dream automations.

  • AdRoll
  • Copper trusts with their automation
  • Digital Ocean is a happy customer of
  • InVision
  • Demandbase marketing department depends on
  • Udemy
  • Outreach
Meet more automated organizations >

The Tray Platform is...



Connect to anything

Access every endpoint

Automate any event



Visual and intuitive UX

Clicks-or-code automation

Collaborative development



Logical operators

Advanced capabilities

Real-time logs



Elastic scalability

Parallel processing

Log data storage




Built-in 2FA + full encryption

Role-based access