Rapid PagerDuty integrations
Streamline your incident management with custom PagerDuty integrations on the low-code Tray Platform. Anyone can use our 100% visual builder to connect your incident response software and any other data source—without needing extensive technical experience.
Seamlessly flow data for incidents, rotations, calls, and customer details between any of your essential applications. You have the power to bi-directionally sync your entire tech stack at the API-level using our intuitive, drag-and-drop interface. Easily connect PagerDuty and any data source, including flat files (such as CSVs), FTP, webhooks, email, and any other software, even using data within custom fields.
Why stop there? The Tray Platform also empowers you to build custom PagerDuty automation to resolve issues faster and reduce downtime. Decrease outages and streamline escalations by using our platform to launch flexible, multi-step workflows. Now, you can use the Tray Platform to shatter data silos, improve the customer experience, and scale mission-critical IT processes.
Powerful PagerDuty automation
You’ll need more than a PagerDuty connector to rapidly respond to incidents. You’ll also need dynamic, multi-step automation to scale your digital operations management. The Tray Platform offers a full library of pre-built connectors, data helpers, and custom logic operators so you can launch customized workflows to meet any business need.
Any business user in customer support, IT, DevOps, engineering, e-commerce, product, and any other department across the organization can use our platform to stand up custom PagerDuty automation. Support teams can resolve issues faster by flowing tickets, agent notes, performance data, and historical context across PagerDuty, their help desk, and any other tool. DevOps teams can improve incident response by proactively detecting performance anomalies and automatically triggering rundeck jobs. Or, your e-commerce team can deliver seamless customer experiences by responding to issues across various channels in real-time during peak shopping seasons.
We make it easy to connect PagerDuty and any tool in your tech stack, including your helpdesk, internal chat tool, CRM, data warehouse, business intelligence platform, application performance monitoring software, office suite, managed services software, and more.
Streamline incident response at scale
The Tray Platform is easy enough for business users to build PagerDuty integrations in minutes. Power users can also utilize our platform to run heavy-duty data jobs that process billions of events every day. And thanks to our elastic, serverless architecture, your workflows scale automatically regardless of how your data needs change.
Take your incident management to the next level with advanced PagerDuty automation. Need to accelerate issue resolution by automatically remediating tickets from your helpdesk with seamless runbook methodologies? Need to unify data across any number of tools to generate real-time dashboards that track operational issues, service status, escalations, and agent response times? Need to build a centralized repository that stores closed tickets, runbook templates, IT documentation, and customer details by flowing data into your data warehouse? The Tray Platform can automate any use case since we also connect popular tools such as Jira, Slack, Salesforce, Zendesk, Power BI, ServiceNow, Splunk, Microsoft Azure, Microsoft Office 365, and many others.
We offer enterprise-grade security that IT experts trust. Our platform is SOC 2 Type 2-certified and compliant with key data privacy regulations such as GDPR, CCPA, and HIPAA.