FreshService integration + automation

FreshService integrations couldn’t be easier with the Tray Platform’s robust FreshService connector, which connects any services without the need for separate integration tools.

Popular FreshService integrations

Business professionals that want to integrate FreshService with the software tools that they use every day love that the Tray Platform gives them the power to sync all data, connect deeply into apps, and configure flexible workflows with clicks-or-code.





Connector type

Tray Connector




Create task, Create ticket, Delete user, List users Email DDL, Delete task, Update problem, List problems, Get problem, List users, List tickets


By connecting our growth stack, we personalized messaging at scale for hundreds of thousands of customers and doubled our engagement rates.

Niels Fogt Senior Director Growth

White New Relic Logo is the leader in low-code automation

G2 - Best Meets Requirements Winter 2021G2 - Best Results Winter 2021G2 - Users Most Likely To Recommend Winter 2021G2 - High Performer Mid-Market Winter 2021G2 - High Performer Winter 2021G2 - Leader Mid-Market Winter 2021G2 - Leader Winter 2021G2 - Momentum Leader API Mangement Winter 2021G2 - Momentum Leader iPaaS Winter 2021
With the Tray platform you can connect any web service

Low-code Freshservice integration

Stand up custom Freshservice integrations in minutes with the low-code Tray Platform. Anyone can use our visual drag-and-drop workflow builder to connect to any data source or cloud service in their tech stack, without additional IT resources.

Business users love using our platform to rapidly integrate their IT service management (ITSM) with any data source, including flat files such as CSV files and any other cloud-based tool, even using data in custom fields. With our Freshservice connector, you can sync data between your helpdesk and anywhere you need.

Easy integrations are only the beginning with the Freshservice connector. You can also build powerful automated workflows to streamline your service desk and increase IT efficiency at scale. Now, you can resolve incident tickets faster, improve customer satisfaction, and optimize your end-to-end IT operations lifecycle to be more efficient than ever before while always meeting SLA requirements.


Freshservice automation for any use case

Freely flow internal incident data across your tech stack using custom Freshservice automation. Our library of pre-built connectors, data helpers, and custom logic operators lets you create automated workflows for your unique business needs to respond to incidents and update support records. Teams in IT, finance, marketing, HR, and countless other functions throughout the organization love using the Tray Platform to build automated processes that amplify the speed and efficiency of their IT infrastructure library (ITIL)-based service desk.

Skip hours of manual work and respond faster to incidents by integrating Freshservice with other data sources such as ITSM, CRM platforms, collaboration tools, and many more. And since our platform connects applications at the API level, we can trigger any multi-step operation and orchestrate automated workflows to help you save hours of manual work. 

Now, you can create custom Freshservice automation to bi-directionally sync incident tickets with reports within your CRM, receive instant notifications when performance issues arise, automatically map status updates and bug-related incident data with your project tracking platform, and much more. The Tray Platform offers you the power to do more, faster, so your IT team can do less.

Tray Embedded enables teams to scale and increase retention

Heavy-duty Freshservice integrations

The low-code Tray Platform is easy enough for business users, but power users and IT experts rely on our platform to manage heavy-duty data jobs that push billions of events daily. We built our platform on elastic, serverless architecture, so your workflows scale as your data needs evolve over time.

Get the most out of your internal IT service desk with our platform’s Freshservice integrations. Need to auto-update contact and company information by bi-directionally flowing customer data between your ITSM and CRM? Need to intelligently segment tickets to prioritize high-value accounts? Need to unify the context from internal chat and other channels directly into support tickets? The Tray Platform can automate any use case since we can also integrate with important tools such as Salesforce, Jira, Slack, Trello, Microsoft Office 365, AzureAD and many others.

IT and security teams trust the Tray Platform’s enterprise-grade security, which includes SOC 2 Type 2 certification and compliance with data privacy regulations such as GDPR, HIPAA, and CCPA.

Popular Database Connectors

Make anything happen See in action

Enterprises and rapidly growing firms trust the Tray Platform

Learn about our customers and how they use our easy drag-and-drop interface to build their dream automations.

  • AdRoll
  • Copper trusts with their automation
  • Digital Ocean is a happy customer of
  • InVision
  • Demandbase marketing department depends on
  • Udemy
  • Outreach
Meet more automated organizations >

The Tray Platform is...



Connect to anything

Access every endpoint

Automate any event



Visual and intuitive UX

Clicks-or-code automation

Collaborative development



Logical operators

Advanced capabilities

Real-time logs



Elastic scalability

Parallel processing

Log data storage




Built-in 2FA + full encryption

Role-based access


Get a Demo

Select the type of demo you’d like

Work email

Powered by

Customer case studies with