IntegrationsIntegrate Jira Service Desk with your stack
Connect Jira Service Desk to any other cloud service quickly and easily with the Tray Platform, without IT support. Our visual, low-code platform makes it simple for anyone to instantly create their own seamless API integrations and to connect their Jira Service Desk instance in any way they need.
Our drag-and-drop interface makes connecting to the Jira Service Desk API simple. The Tray Platform empowers users to seamlessly flow mission-critical data between Jira Service Desk and any other data source, including flat files or any app in their tech stack, even from custom fields.
We also make it easy to utilize automation to skip hours of manual work by building fast, error-free workflows. Whether you’re using our Jira Service Desk connector for internal IT support or external customer service, our platform empowers business users to create, bi-directionally sync, update, and resolve tickets, making support faster and more efficient than ever.
AutomationAutomate any Jira Service Desk use case
Use Jira Service Desk automation to scale support for multiple clients or customer groups for a variety of high-value automation use cases. For example, you can create custom service desk projects or separate customer portals, and configure them to your unique needs, auto-sync tickets across your tech stack, or automate many other mission-critical processes. Now, instead of manually processing and updating tickets and sharing updates outside of your help desk, you can automate away the time-consuming, error-prone manual work from your support processes, respond faster to tickets, and drive higher retention from happier customers.
The Tray Platform also offers a full set of pre-built connectors, data helpers, and custom logic operators to customize your automated workflows exactly the way you need. Now, you can use automation to sync tickets across your stack, add custom fields for agents to distinguish between ticket types, improve reporting, improve SLA fulfillment and queue management, and much more.
With the Tray Platform, you can get the absolute most out of Jira Service Desk. Business users across the organization who process any kind of data through Jira Service Desk in customer success, finance, operations, sales, and many more, use the Tray Platform to dramatically increase their efficiency and productivity.
Use casesNext-level Jira Service Desk integrations
Business users love how simple the Tray Platform is to start using. Power users love how the platform easily handles large-scale projects, even with vast quantities of data, thanks to its elastic, serverless architecture.
Power users and technical builders love to use the Tray Platform to build heavy-duty automated workflows to orchestrate sophisticated processes across their tech stack. Need to set auto-status updates for high-priority customers by bi-directionally syncing customer data between Jira Service Desk and your CRM, such as Salesforce, Microsoft Dynamics 365, SugarCRM, or another platform? Need to segment helpdesk tickets by account value to ensure your most high-value customers get fast, SLA-level responses? The Tray Platform is flexible enough and scalable enough to automate and orchestrate an unlimited number of use cases.
Security experts trust the Tray Platform’s enterprise-grade security, which includes SOC 2 Type 2 certification and compliance with important data privacy regulations such as GDPR, HIPAA, and CCPA.
With CRMIntegrate and automate Jira Service Desk + CRM
It’s never been easier to align your revenue and IT teams with Jira Service Desk + CRM integrations on the low-code Tray Platform. Easily connect Jira Service Desk with popular CRMs, including Salesforce, Microsoft Dynamics 365, HubSpot, and any other data source to supercharge your helpdesk.
But why stop there? With the Tray Platform, you can streamline existing processes and tackle business-critical helpdesk use cases. For example, you can sync active tickets with your CRM to alert reps wherever their accounts experience service issues. You can instantly provision new hires with CRM access from Service Desk. You can take full control of your IT and revenue data to easily share updates and incidents. Connect any tool and uplevel any process by automating your CRM + Jira Service Desk.
There’s no limit to what you can automate with the Tray Platform. Improve incident response times, drive IT processes efficiency, boost employee productivity, and deliver exceptional customer experience with game-changing Jira Service Desk + CRM automation.
For projectsJira Service Desk + project management tools
Ensure timely, frictionless project delivery by connecting Jira Service desk with your project management solutions. The low-code Tray Platform makes it easy to integrate Jira Service Desk, your favorite project management tools, and any other data source to power automated workflows.
Seamlessly flow data across your helpdesk, your project tracker, and the domain-specific tools you do work in every day. Need to sync tickets from Jira Service Desk with another project management tool to resolve issues faster? Need to update project data in Jira automatically to maximize efficiency? Need to unify request and incident management processes across multiple teams? By connecting Jira Service Desk with your go-to project management tools you can ensure fast and high-quality support.
Use the Tray Platform to build powerful Jira Service Desk + project management workflows. Any business user can stand up integrations in minutes, while power users can unsilo data across their tech stack. Do more, faster with the Tray Platform.
