Business professionals that want to integrate BMC Remedy with the software tools that they use every day love that the Tray Platform gives them the power to sync all data, connect deeply into apps, and configure flexible workflows with clicks-or-code.
Check record exists, Create record, Delete record, Get association, Get record, List records, Merge record, Update record
By connecting our growth stack, we personalized messaging at scale for hundreds of thousands of customers and doubled our engagement rates.
Resolve more issues faster and streamline IT Services Management (ITSM) with custom BMC Remedy integrations on the low-code Tray Platform. We give anyone the power to connect their ITSM with any data source, including flat files such as CSVs and any other cloud-based apps, even using data in custom fields.
Using our drag-and-drop interface, you can rapidly stand up integrations that flow your IT data throughout your tech stack. What’s more, you can launch your own integrations in minutes, without needing extensive IT support.
Additionally, the Tray Platform lets you build custom BMC Remedy automation that elevates your ITSM to new heights. We make it easy to design multi-step workflows that reduce the manual work in ticket management, user provisioning, or any other IT task. Now, you can use automation to respond to tickets faster, seamlessly sync files, and enhance internal productivity.
Reimagine your IT processes and seamlessly flow data across your most essential tools, such as your DevOps software, monitoring system, collaboration tools, and more. Using custom BMC Remedy automation, you won’t need to worry about time-consuming manual tasks, such as data entry or updating teammates outside your helpdesk. Instead, you can refocus on delivering exceptional service to internal or external stakeholders.
Anyone in IT, customer support, operations, and many other teams across the organization can use our BMC Remedy connector to resolve tickets faster and at scale. Now, you can create, update, and resolve tickets automatically. Your agents can intelligently segment high-priority issues and bring them to the top of the queue. Take your ITSM further than it’s ever gone with the Tray Platform.
The Tray Platform has the flexibility to meet any IT use case. We offer a full set of native integrations, data helpers, and custom logic operators so you can customize your automated workflows exactly as you need.
IT experts and technical users depend on the Tray Platform to run large-scale data jobs that handle billions of events every day. And thanks to our elastic, serverless architecture, all the workflows you build will automatically scale with your evolving data usage.
Now, you can design heavy-duty BMC Remedy automation to streamline your ITSM. Get a birds-eye view of tickets and issue fulfillment by bi-directionally syncing BMC Remedy with your DevOps software, CRM, and any other essential tool in your stack. Automatically update service and payment records after you resolve an issue by syncing your helpdesk and invoicing software. The Tray Platform can integrate and automate any use case since we also connect popular tools such as Jira, ServiceNow, Microsoft Teams, SharePoint, Nagios, and many others.
Our platform offers enterprise-grade security that IT experts and security professionals trust. We’re SOC 2 Type 2-certified and compliant with data privacy regulations such as GDPR, HIPAA, and CCPA.
Learn about our customers and how they use our easy drag-and-drop interface to build their dream automations.
Connect to anythingAccess every endpointAutomate any event
Visual and intuitive UX Clicks-or-code automationCollaborative development
Logical operatorsAdvanced capabilitiesReal-time logs
Elastic scalabilityParallel processingLog data storage
Secure (SOC2 II, GDPR, HIPAA)Built-in 2FA + full encryptionRole-based access
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