Freshdesk and Slack integration + automation

Freshdesk and Slack integrations couldn’t be easier with the Tray Platform’s robust Freshdesk and Slack connectors, which can connect to any service without the need for separate integration tools.

Uses

Customer Success and Support

Category

Customer Success and Support

Connector type

Tray Connector

Triggers

None

Operations

List email configs ddl, Create company, Create contact, Create note, Create ticket, Delete company, Delete contact, Delete note, Delete ticket, Get companyShow all

See documentation >

Uses

All

Category

Collaboration

Connector type

Tray Connector

Triggers

On Slack event, On action (button or menu click), On slash commandShow all

Operations

Add reminder, Archive conversation, Conversation exists?, Create conversation, Create pin, Delete scheduled message, Generate channel name, Get conversation info, Get user, Get user by emailShow all

See documentation >
mike atwood

The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle.

Mike Atwood Executive Director of Client Success

Vox Media

Tray.io is the leader in low-code automation

G2 - Best Meets Requirements Winter 2021G2 - Best Results Winter 2021G2 - Users Most Likely To Recommend Winter 2021G2 - High Performer Mid-Market Winter 2021G2 - High Performer Winter 2021G2 - Leader Mid-Market Winter 2021G2 - Leader Winter 2021G2 - Momentum Leader API Mangement Winter 2021G2 - Momentum Leader iPaaS Winter 2021

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The Tray Platform is...

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Resources

21-9-Hm-3

Curb customer churn with preemptive workflows

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Learn how to prioritize customer support queues

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Vox Media

Vox Media connects and automates pre- and post-sales to streamline workflow

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Zendesk a Tray.io partner

Together, Zendesk + Tray.io close the gap between customer support, sales and the rest of the company.

See partner website
create-a-churn-risk-detection-system blog post cover image

Finally, an answer to customer churn

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How to integrate NPS into Salesforce CRM

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