Microsoft Teams and ServiceNow integration + automation

Microsoft Teams and ServiceNow integrations couldn’t be easier with the Tray Platform’s robust Microsoft Teams and ServiceNow connectors, which can connect to any service without the need for separate integration tools.

Popular Microsoft Teams and ServiceNow integrations

Uses

All

Category

Collaboration

Connector type

Tray Connector

Triggers

On action (button or menu click)

Operations

Add member to group, Add owner to group, Add tab to channel, Archive team, Clone team, Create adaptive card, Create channel, Create chat message, Create group, Delete channel

Uses

Marketing, Sales

Category

Customer Relationship Management (CRM)

Connector type

Tray Connector

Triggers

None

Operations

List users sys ID DDL, Raw HTTP request (advanced), Create user, Delete table record, Delete user, Create incident, Create table record, Get incident, Get instance URL, Get table record by IDShow all

See documentation >
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By connecting our growth stack, we personalized messaging at scale for hundreds of thousands of customers and doubled our engagement rates.

Niels Fogt Senior Director Growth

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Tray.io is the leader in low-code automation

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MS Teams + ServiceNow integrations made easy

Building Microsoft Teams + ServiceNow integrations has never been easier with the Tray Platform’s low-code workflow builder. Anyone can use our drag-and-drop interface to build seamless API integrations between any data source in minutes, without requiring IT resources. 

Business teams love using the Tray Platform to integrate Microsoft Teams and ServiceNow to each other, as well as to any other data source. We make it easy to create custom API integrations quickly, so that you can break down data silos and freely flow data between any source, such as from chat logs, flat files (including CSV), and any cloud service in your tech stack, even from custom fields.

The Tray Platform doesn’t just make integration easy. It also gives you the power to create custom Teams + ServiceNow automation. Now, you can build automated workflows for Microsoft Teams + ServiceNow that bi-directionally sync chat and IT data with any other data source, including the tools your team uses every day, like marketing automation platforms, CRM, and many others. 

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MS Teams + ServiceNow low-code automation

Business users across the organization in sales, customer support, marketing, and many other teams, use the Tray Platform to build automated business processes that empower them to do more, faster. Now, you can build custom Microsoft Teams and ServiceNow automation that improve employee collaboration, unifies chat logs and IT service records, and makes a variety of important processes faster and more efficient.

With the Tray Platform, you can cut out hours of manual work gathering and copying data between different sources, such as your chat and service desk tools, by using automated workflows to bi-directionally sync data instantly. Now, you can stand up Microsoft Teams + ServiceNow automation to unsilo data from any source and freely flow and sync your data and records anywhere you need,.

You can use the Tray Platform to execute automated processes at scale to flow and deliver data for incident response, ticket logging, customer feedback, or any other use case.ur library of pre-built connectors to other applications, data helpers, and custom logic operators gives you the power to create highly customized automated workflows to deliver your data exactly when, where, and how you need.

Tray Embedded enables teams to scale and increase retention

Heavy-duty integration ServiceNow + MS Teams

IT and development teams love the Tray Platform because our elastic, serverless architecture is powerful enough to handle even heavy-duty data jobs. In addition, our platform scales with your business as your data needs evolve..

ServiceNow and Microsoft Teams power users utilize our platform to power even sophisticated processes across multiple apps and systems. Need to auto-sync customer chats with ticket records in your ServiceNow instance to create full, context-rich customer records that better enable your agents to respond? Need to auto-alert your service agents when tickets are updated to provide full incident visibility and empower your teams to respond faster and drive higher retention? Our platform is flexible enough to handle just about any use case, since it can also easily connect ServiceNow and Teams to any other popular applications, such as Salesforce, Jira, and many others.

Security teams also trust the Tray Platform’s enterprise-grade security, which includes SOC 2 Type 2 certification and compliance with important data privacy regulations such as GDPR, CCPA, and HIPAA.

Popular Collaboration and Customer Relationship Management (CRM) Connectors

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Learn about our customers and how they use our easy drag-and-drop interface to build their dream automations.

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The Tray Platform is...

Flexible

Flexible

Connect to anythingAccess every endpointAutomate any event

Easy

Easy

Visual and intuitive UX Clicks-or-code automationCollaborative development

Powerful

Powerful

Logical operatorsAdvanced capabilitiesReal-time logs

Scalable

Scalable

Elastic scalabilityParallel processingLog data storage

Trusted

Trusted

Secure (SOC2 II, GDPR, HIPAA)Built-in 2FA + full encryptionRole-based access

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