Access real-time information on system performance and security.

We built an entirely new automation platform, starting with trust.

“We take data security very seriously”

Ali Russell
Ali RussellCo-Founder & CTO @ Tray.io

System Status

Get full transparency with a real-time and historical performance view of all technical components of Tray. Even subscribe to updates.

Check System Status

Security

We take maximum precaution, so your data remains safe. Businesses trust Tray to safeguard their data and processes.

Encryption

We encrypt all of our sensitive data, authentication and tokens.

Network security 

All communications between your browser and Tray’s website are encrypted via HTTPS.

Log data retention

Tray offers flexible log data retention policies designed to fit your requirements.

Virtual Private Cloud

Data held on servers are not open to the public.

Session management

You can monitor sessions by IP address, location, time, browser and operating system and revoke access to prevent unauthorized access to your Tray account.

Two-factor authentication

You can add a second layer of security to protect fraudulent access to your Tray account. Read our blog to learn more about it.

Password prompting

Any major account action will prompt a user to re-enter her password.

Behavior modelling

To detect unusual or suspicious activity on a user's account we use technology to build intelligent models of user behavior. 

Compliance

Tray strives to gain and retain the trust of our customers. Providing a comprehensive compliance program with certifications and attestations is integral to this mission.

SOC 2

Tray engages in regular SOC 2 audits that are conducted by an independent, third-party auditing firm. Contact us to request the latest copy of our SOC 2 audit.

The American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General controls and controls around security of customer data.

PCI compliant

Tray’s credit card processing is PCI compliant

Penetration testing

Tray undergoes regular penetration testing by independent, third-parties to ensure that our platform is secure.  

Privacy

Click here to read Tray’s privacy policy.

Resilience

Because our customers depend on Tray for mission critical workflow we invest in ensuring high-availability of our systems.

On Call Policy

We have an around-the-clock support network of engineers who work very hard to keep Tray running all of the time.  We have an on-call policy for our engineers to be available just in case. 

Data backup

Tray’s platform has built in automatic back-ups.

Infrastructure backup

All tray infrastructure is replicated and backed-up.

Workflow backup

Tray stores snapshots of our customers business logic so we can revert them if necessary.