Open Navigation


Zendesk Support is a system for tracking, prioritizing, and solving customer support tickets.
On This Page


The Zendesk connector allows you to communicate with your Zendesk account using the workflow builder. You can send and retrieve data on records like tickets, users, and organizations, all in just a few clicks.

How Zendesk triggers work

Behind the scenes, the Zendesk Trigger connector uses Zendesk's "triggers" and "targets" to notify Tray in real-time when key events occur in your Zendesk account.

Triggers and targets in Zendesk are not supported on the "Essential" plan, so unfortunately if you're on this plan, you won't be able to use the Zendesk trigger connector.

Was this article helpful?
On This Page