Artisan IMG > (gongio) automatically records and analyses data from your sales calls and meetings.

Copied! is a Conversation Intelligence platform for sales. It helps sales teams generate moore revenue by having better sales conversations. automatically records, transcribes, and analyzes every sales conversation so you can replicate successful sales conversations, coach your reps, and ramp new hires faster.


To use the connector, you will need your Access Key and Access Key Secret.

First drag the connector into the workflow you and add your authentication by pressing the 'New Authentication' button inside the right panel.

In the authentication window you will then need to add your Access Key and Access Key Secret, obtained from the admin UI:

Example 1 - List call data

This example shows you how to list the calls that took place during a date range.

To use this operation:

  • select the List call data operation in the input panel

  • populate the input fields as required

  • press 'Run workflow' button

This operation will return data for a list of calls that took place during a specified date range.

After clicking 'Run Workflow' you can use the 'Debug' tab to inspect the results.

Example 2 - Create new call

This operation can be used to add new call metadata to

  • select the Create new call operation

  • fill in all the necessary input fields and press 'Run workflow' button

This will automatically create a new unique UUID and the request with the same client will be executed only once.

With this operation please note that call participants have to be minimum two and at least one party must be a non company party. e.g. A party doesn't have a 'user ID' but has a 'name'.

Example 3 - List interaction stats

Retrieve interaction stats for applicable users by date.

  • select List interaction stats operation in the input panel

  • fill in the necessary input fields and press 'Run workflow' button to get the data

This endpoint returns interaction stats for users based on calls that have Whisper turned on.

Example - capturing competitor mentions and updating Salesforce opportunities

This example works with a scenario whereby you are using's automated conversation transcription API which can parse the transcript of your sales calls to a workflow, and you are wanting to automate the process of recording any of your competitors mentioned in the call in the relevant 'Main Competitors' box in the Salesforce Opportunity details page.

The full workflow looks like this:


The following asumptions are made in this workflow:

  • You have synchronized the recording of opportunities in Salesforce and such that contains the ID of your Salesforce opportunities

  • You are making use of the transcription API, including use of 'trackers' to capture and record mention of your competitors

  • You have set up a webhook trigger to receive the notification of call events

Workflow summary

The main points in this workflow are:

  1. The workflow is kicked off by a webhook which receives notification of a call taking place by

  2. The call transcript is retrieved from

  3. The competitors mentioned are pulled from the call transcript

  4. The competitors are looped through and formatted into a single line list

  5. The Salesforce opportunity ID is pulled from the webhook trigger

  6. The Salesforce entry for that opportunity is then updated with the competitors in the relevant 'Main Competitors' field

1 - The Webhook Trigger

The workflow is kicked off by a webhook trigger. The following is example output from such a trigger:

The data from the trigger can be accessed by subsequent steps in your workflow using $.steps.trigger.body. jsonpaths

2 - Check the context of the Sales call

Before beginning you may need to run a check on the 'context' of the call. In this case we are using a boolean connector to check that it is not empty:

An example webhook output shows that the context may have been set as a Salesforce account:

3 - Get the call transcript from

Then, on the 'true' branch, - to get the details of the call we use the List call by date or call IDs operation, with the Call ID filter set to pick up the ID from the webhook with the $ jsonpath

We can also set an 'Extended' Context for the call details, so as to pick up granular details of the call:

Of key importance in this example is that we added Trackers, as this is what will include the mention of competitors.

4 - Filter competitor mentions from the call

We then add a List Helpers connector and use the Filter operation which can be used to extract objects from nested json data, by specifying the name of the object as Filter Criteria

The Competitors object is within the content.trackers array:

So we use the $.steps.gongio-1.calls[0].content.trackers jsonpath (we use [0] here because the call is a single result in a zero-indexed array of calls).

And the Filter Criteria is set as 'Competitors' (note that it must be capitalized to exactly match the format in the call output)

5 - Loop through competitors mentioned

Now we want to start building a list of the competitors mentioned. To start the process, we need to grab them one-by-one by using a Loop Connector with the jsonpath set to $.steps.list-helpers-1.result[0].phrases

This gets at the result from the List Helpers step:

6 - Add each competitor to a list

The next stage is slightly tricky - as you can see from the List Helpers output, each competitor is returned as an object in the list/array of 'phrases' and it has 2 pieces of data - 'count' and 'phrase'.

We want to extract only the 'phrase' from each object and add it to a list. To do this we will use the Append to List operation of the Data Storage connector.

From the above screenshot you will see that, in the Key box we have called the list 'competitors' and used the $.steps.loop-1.value.phrase. Crucially, we have also ticked the box which says 'If the list to append to does not yet exist, it will be created with the given value'.

7 - Filter opportunity to get Salesforce ID

Similar to step 4, we can use the List Helpers connector to extract the 'Opportunity' object from the trigger, which will make the Salesforce opportunity ID easily accessible:

8 - Get the competitors list

We can now retrieve the competitors list using the Data Storage Get Value operation for the competitors list compiled in steps 5 and 6:

9 - Concatenate the competitors list

Now we use the Text Helpers Concatenate operation to format the list into a single line of text. Note that we use , in the Separator box to make sure each competitor is separated correctly with a comma and a space.

10 - Add mentioned competitors to Opportunity in Salesforce

The final step is to add a Salesforce connector using the Update Record operation. The Record Type is set as 'Opportunity' and the Record ID picks up the Opportunity Id from the Filter opportunity List Helpers step using $.steps.list-helpers-2.result[0].objectId

And, to update the 'Main Competitors' field, the $.steps.text-helpers-2.result jsonpath is used.

On successful completion of a workflow run, the Salesforce opportunity will be updated with the competitors:

All Operations

Latest version:


List daily activity

Retrieve the daily activity of multiple users within the Gong system for a range of dates.

Create content action

Create custom engagement events in Gong and display them as events in Gong’s activity timeline, when a content is engaged by an external participant.

Create content shared

Create engagement events in Gong when a Gong user shares content with external participants.

Create content viewed

Create engagement events in Gong and display them as events in Gong’s activity timeline, when a content is viewed by an external participant.

Create new call

Add new call metadata to gong.

Get call data

Retrieve data for a specific call.

List activity for users

Lists the activity of multiple users within the Gong system during a defined period. Given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. Each record includes statistics about the user's activity.

List activity for users by date range

Lists the aggregated activity of multiple users within the Gong system for each time period within the defined date range.

List answered scorecards

Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users.

List email references

Retrieve all references to an email address.

List interaction stats

Retrieve interaction stats for users based on calls that have Whisper turned on.

List phone references

Retrieve details of any leads or contacts with chosen phone number and their associated calls and email messages.

List scorecards details

Retrieve all the scorecards within the Gong system.

List users by filter

List multiple users by filter.

List call data

List calls that took place during a specified date range.

List call data by date or call IDs

Retrieve detailed call data for calls that took place during a specified date range and have specified call IDs.

List users

List all of the company's users.

List users DDL

Get user

Retrieve a specific user.

Get user history

Retrieve a specific user's history.

Lists transcripts of calls

Lists the transcripts of calls that took place during a specified date range and have specified call IDs.