At Tray.io, we care deeply about the success of our customers. That’s why every customer gets a Standard Success Plan for guidance, support, and training. Customers who require more assistance take advantage of Premium Success Plan. Our Supreme Success Plan is designed for organizations that have put the Tray Platform at the core of their business and want to ensure continuous success.
Included with all Editions1
Exclusive access to success programs and 1:1 engagements through programs and success managers to provide you with best practices, adoption strategies, proactive recommendations, and release readiness.
Read step-by-step instructions and tips in our knowledge base to guide you along the way.
Get access to the Tray.io community to exchange ideas and tips and tricks with users and experts on the Tray Platform.
Work with a pro that knows you and your organization’s needs. With this consistent relationship, you’ll get advice that is uniquely tailored to you.
Learn how to get the most of your investment with training from product and automation experts. Whether you’re looking for best practices, product knowledge or tips and tricks, our training is designed to take you to the next level.
Self-paced training via online tutorials with videos, gifs, and step-by-step documentation.
Learn how to use the Tray Platform for common situations taught by one of our product experts.
Learn how to build your dream automation via collaborative development with an expert on the Tray Platform delivered through screen-sharing.
If you get stuck, we’ll pick up the phone or your in-app chat request at any time of the day and deliver a quick turnaround time. Whether you have technical issues, how-to questions our technical specialists provide you expert answers.
Severity 1: Critical - Production issue affecting all users; system unavailability; data integrity issues
Severity 2: Urgent - Persistent issue affecting many users; major functionality is impacted; significant performance degradation
Severity 3: High - System performance issue or bug affecting some but not all users
Severity 4: Medium - Inquiries about routine technical issues; information requests on application capabilities, navigation, installation, or configuration
24-hour monitoring of all critical systems events. Includes uptime monitoring and proactive alerts on the performance of your workflows.
If you require turnkey automation of processes we would recommend looking into Tray.io Configuration Consulting services. Success Plans are designed to provide guidance and assistance to customer who want to become experts in automating workflows.