Exclusive access to success programs and 1:1 engagements through programs and success managers to provide you with best practices, adoption strategies, proactive recommendations, and release readiness.
Read step-by-step instructions and tips in our knowledge base to guide you along the way.
Get access to the Tray.io community to exchange ideas and tips and tricks with users and experts on the Tray Platform.
Named Solutions Architect
Work with a pro that knows you and your organization’s needs. With this consistent relationship, you’ll get advice that is uniquely tailored to you.
Tray Academy access
Self-paced training via online tutorials with videos, gifs, and step-by-step instruction with Tray.io automation experts.
Build your dream automation with expert advice and design reviews from our solutions architecture team.
Whether you have technical issues, how-to questions our technical specialists provide you expert answers.
Severity Level Definitions
Severity 1: Critical - Production issue affecting all users; system unavailability; data integrity issues
Severity 2: Urgent - Persistent issue affecting many users; major functionality is impacted; significant performance degradation
Severity 3: High - System performance issue or bug affecting some but not all users
Severity 4: Medium - Inquiries about routine technical issues; information requests on application capabilities, navigation, installation, or configuration
System critical alerting
24-hour monitoring of all critical systems events. Includes uptime monitoring and proactive alerts on the performance of your workflows.