Your success comes standard
Successful automation is about more than connecting systems. It’s about transforming how your team works. With Tray Advantage and Tray Advantage Plus, we provide comprehensive support and resources to ensure your team is equipped with the knowledge and skills to maximize your potential in enterprise automation.
Tray Advantage and Tray Advantage Plus
A success structure and the operational support to deliver the experience that our customers rave about. All plans come with everything you need to build and scale your integrations. Want more? Our in-house experts and partners are ready to help.
Tray Advantage
Included in every Tray subscription
Tray Community
Engage with a vibrant community of Tray Builders where collaboration and shared knowledge give you insights and strategies from diverse experiences.
Tray Academy
Discover an immersive learning experience that arms you with the skills to swiftly tackle your organization’s technical challenges using automation. Earn certificates to advance your company and career.
Live workshops
Participate in our live, interactive workshops for hands-on learning and skill development, so your team is always up-to-date with the latest in automation techniques.
Composable templates
Access our library of best-practice templates, workflows, and snippets designed to help you build integrations quicker without starting from scratch on every new workflow.
Standard support SLA
Get reliable support Monday to Friday, 1am to 5pm PT with response times tailored to issue severity, ensuring your needs are promptly met.
Tray Advantage Plus
Enhance your experience*
Customer success resources
Gain direct access to a dedicated Customer Success Manager (CSM) along with other technical resources who provide personalized guidance, best practices, and technical product expertise throughout your automation journey.
In-app support
Receive immediate, context-specific assistance within the Tray app, streamlining problem-solving when and where you need it.
Dedicated Slack channel
Access a private Slack channel for broader, more in-depth interaction with the Tray technical team – perfect for brainstorming, queries, and advanced problem-solving.
Enhanced support SLAs
Around-the-clock support, 24/7/365, with expedited response times to meet the demands of critical issues.
*Additional fees apply.
Additional Services
In addition to the ongoing services in Tray Advantage and Tray Advantage Plus, Tray offers project-based services including:
Launch
Co-develop your first integration and automation project with our experts, establishing a solid foundation in automation fundamentals.
Accelerate
Expand the adoption and success of automation across the organization.
Assurance
Receive delivery assurance from Tray to supplement partner-led implementations.
Hire an expert
Collaborate with Tray’s extensive network of partners who can help build your solutions with or for you.
