Your dedicated account manager ensures you can maximize your ROI from Tray Embedded. They check in regularly to ensure you’re receiving the highest-quality service, help you uncover new opportunities for leveraging Tray Embedded, and guide you through the renewal process.
Your solutions architect is your go-to technical resource. They provide technical guidance, virtual consulting, and troubleshoot problems with you.
Program managers quarterback your implementation projects, coordinating customer calls and internal Tray resources to ensure you can deploy on time.
Exclusive access to success programs and 1:1 engagements through programs and success managers to provide you with best practices, adoption strategies, proactive recommendations, and release readiness.
If you get stuck, we’ll pick up the phone or your Slack request at any time of the day and deliver a quick turnaround time. Whether you have technical issues or how-to questions, our technical specialists provide you expert answers.
Critical system alerting
24-hour monitoring of all critical systems events. Includes uptime monitoring and proactive alerts on the performance of your integrations.
Learn how to get the most of your investment with training from our experts. Whether you’re looking for best practices, product knowledge, or tips and tricks, our training is designed to up-level your integration capabilities.
Learn best practices that will prepare you and your team to maintain or enhance your integrations yourself, as well as enable other team members to quickly learn.
Getting started training
Onboard at your own pace with training via online tutorials with videos, gifs, and step-by-step documentation.
Get step-by-step instructions and tips in our knowledge base to guide you along the way.