Tray Platform / Accounts / Your Organization / User Profile

User Profile

Below is a summary of the various Profile sections and how they can be used.

My details

To make changes to your Profile, click on your Account Avatar which is located in the left hand navigation menu to the top right and select Profile settings.


Your Profile page allows you to edit

  • Basic info under My details

  • Enable/disable Two factor authentication

  • Reset your Password

  • Manage Alerting

  • View Current sessions


Two factor authentication (2FA)

Two Factor Authentication (2FA) is an industry standard implementation of Multi Factor Authentication. It requires two separate methods of verifying your identity when you try to access services.

We have taken the Time-based one-time password (TOTP) approach which requires you to use a compatible smartphone app such as Google Authenticator (iOS or Android) or Authy (iOS or Android).

Enabling 2FA

To enable 2FA on your account click on your account avatar and select Profile settings. This will take you to your Profile main page.

Scroll down until you come to the 2FA section. Follow the steps as prompted. You will need your password in order to complete setup.

You will also be prompted to setup your TOTP application such as Google Authenticator or Authy (as mentioned above).


IMPORTANT!: Please remember to copy your backup code. This is required if you lose access to your 2FA device. This can be used in place of the 2FA verification code after you login.

Disabling 2FA

To disable 2FA click on the Disable two factor authentication button and enter your password when prompted.


You can change your account password at any time.


Simply enter your current password followed by your new password and confirm the change.


If you do not remember your current password, try logging out and use the 'reset password' option in the login view instead.


It is possible to set up a personal alerting workflow in order to handle any workflow issues quickly and effectively.


Current sessions

On your Profile page you will see a list of current user sessions.

This list shows each of the current logged in sessions for your account including your current session which is highlighted in green.

To help you identify if the session is valid or not each one will describe the following:

  • Accessed date

  • IP address

  • Browser used

If you find a user session which you do not recognise you can revoke it by clicking the End session button.

This will immediately log the session out so it cannot be accessed anymore.