Tray Platform / Account Management / General Account Management

General Account Management

Two Factor Authentication

Two Factor Authentication (2FA) is an industry standard implementation of Multi Factor Authentication which requires two seperate methods of verifying your identity when you try to access services. We have taken the Time-based One-time Password (TOTP) approach which requires you to use a compatible smartphone app such as Google Authenticator (iOS or Android) or Authy (iOS or Android).

To enable 2FA on your account, click on your account avatar:

This will take you to your PROFILE page and click the green ENABLE TWO FACTOR AUTHENTICATION button. You will then be prompted to setup your TOTP application such as Google Authenticator or Authy as mentioned above. To disable 2FA when its been enabled on your account you can click on the red DISABLE TWO FACTOR AUTHENTICATION button and enter your password when prompted.

IMPORTANT!: Please remember to copy your backup code as this is required if you lose access to your 2FA device. This can be used in place of the 2FA verification code after you login.

Editing Your Profile

To make changes to your profile, click on your account avatar. Your profile page allows you to make changes to your email address and password, enable/disable two factor authentication, view current user sessions and delete your account.

User Sessions

On your profile page you will see a list of current user sessions. This list shows each of the current logged in sessions for your account, including your current session which is highlighted in green. Each session has created date, accessed date, IP address and the browser being used to help you identify if the session is valid or not.

If you find a user session which you don't recognise, you can revoke it by clicking the red REVOKE button. This will immediately log the session out so it cannot be accessed anymore.