Connectors / Service / Zoho Desk

All-in-one suite to run your entire business. (updated: 1633093468387)

Zoho Desk

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

Overview

Zoho Desk allows you to assign, track, set up alerts on help desk tickets, prioritise reports and more. You can customise Zoho Desk for your business to help ensure satisfaction in your customer support experience, and create a Help Desk Solution for your support team.

Authentication

Add the Zoho Desk connector to the workflow and hit the 'New Authentication' button found in the input panel.

The next window provides you the opportunity to name the authentication as well as displaying the scopes that will be requested. Once you have named the authentication and your desired zoho desk scopes are selected, press the 'Add authentication' button.

zoho-auth

Example 1 - List tickets

To use this operation, select the 'List tickets' operation in the input panel. Select the organization ID from the drop down menu. You also have the option to select various filters to return different categories of ticket. Once you have provided the input fields as required click the 'Run workflow' button.

list-tickets

Example 2 - Create ticket

To use this operation, select the 'Create ticket' operation in the input panel. This operation allows you to create a brand new ticket.

Fill in the parameters that are necessary. You will be able to find the necessary ID inputs using some of the list operations on the connector.

create-ticket

All Operations

Latest version:

2.0

List tickets

Lists tickets

Add comment to ticket

Adds a comment to a ticket.

Add tags to ticket

Associates tags with a ticket.

Create call

Create a new call

Create contact

Create a new contact

Create ticket

Create a new ticket

Search contacts

Search for contacts.

Get call

Retrieve a call

Get contact history

Retrieve the history of a contact

List accounts

Lists accounts

List agents

List all agents for the organization

List contacts

Lists contacts

List departments

Lists departments

List organizations

List all organizations for the authenticated user

List tags in a ticket

Lists the tags associated with a specific ticket.

List ticket tags

Lists ticket tags.

List tickets by contact

Lists tickets by contact

List views

Lists views

Remove tags from ticket

Dissociates tags from a ticket.

Search

Search resources

Search ticket tags

Search for ticket tags.

Update call

Updates a call

Update ticket

Updates a ticket