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HackerOne delivers customer integrations 4x faster

Rapidly builds high-demand customer integrations while reducing maintenance burden

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Since implementing Tray Embedded, we’ve quadrupled our integration delivery speed. More integrations mean happier customers that can respond to cybersecurity vulnerabilities even faster.

Martijn Russchen, Senior Product Manager

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Highlights

  • Delivers customer integrations 4x faster

  • Builds high-demand integrations at scale to help customers address vulnerabilities fast

  • Maximizes integrations team efficiency and reduces maintenance burden

  • Established Tray Embedded as central integration hub to deliver high-quality customer integrations

Industry

  • Cybersecurity, Software, Technology

Location

  • San Francisco, California

Employees

  • 300

Solution

  • Tray Embedded
With the Tray platform you can connect any web service

HackerOne empowers the world to build a safer internet. As the world’s most trusted hacker-powered security platform, HackerOne gives organizations access to the largest community of hackers on the planet. At the center of the company’s cybersecurity efforts is a suite of products designed to establish organization-wide best practices, assess vulnerabilities, and stress-test its customer’s security.

“Armed with the most robust database of vulnerability trends and industry benchmarks, the hacker community on HackerOne mitigates cyber risk by searching, finding, and safely reporting real-world security weaknesses for organizations across all industries and attack surfaces,” says Martijn Russchen, Senior Product Manager. “Not only do we provide vulnerability insights customers can trust, but it is vital that they can resolve these security risks before they can be exploited. Security at the speed of innovation and fast resolution times require seamless integrations between HackerOne and the rest of our customers’ software development lifecycle. To provide truly continuous security solutions, it is vital for HackerOne to work where our customers work best, and a robust integration ecosystem is vital in making that possible.”

HackerOne case study

Challenge

Delivering customer integrations at scale

Early on, the team at HackerOne knew that integrations would be key to ensure their customers could quickly and reliably respond to security threats. Armed with seamless integrations, HackerOne customers could spend less time context-switching between tools and more time prioritizing and addressing vulnerabilities. 

“Our team made key investments in our integration ecosystem to increase our customers’ efficiency, collaboration, and scalability,” says Russchen. “But every customer’s tech stack is different. With the ever-expanding number of SaaS applications, we wanted to ensure we could deliver powerful and easy-to-use integrations at scale.”

“It takes time to build out high-quality customer integrations. One of our engineering teams would easily spend two to three months building an integration from scratch. And that doesn’t include the resources we’d need to maintain each integration over time.”   

“At the same time, our developers are hyper-focused on shipping new features and functionality for our core product. Our customers were asking for more integrations, while our product team just didn’t have the bandwidth to keep pace with demand.”  

Solution

Fast and easy customer integrations, without the hassle 

The HackerOne team knew they needed to take a new approach to building and maintaining integrations, so they evaluated every path forward. “We initially evaluated a handful of integration tools but quickly realized that they wouldn’t actually remove complexity for our customers,” explains Russchen. “We didn’t want to leave our customers with the responsibility of manually standing up their own integrations, nor did we want to settle for extremely limited connectors that couldn’t execute more robust operations. We needed a solution with a pre-built interface that could seamlessly embed in our existing integration marketplace.”

“After some additional research, we discovered Tray Embedded. The platform took a unique approach to help us deliver high-quality customer integrations at scale. Now, we can eliminate complexity in the backend and present a clean and whitelabled interface to our customers. The Tray.io team gave us everything we needed to reduce the time needed to develop and maintain our integrations.” 

Use case

The right platform to deploy high-quality, whitelabeled integrations fast  

After selecting Tray Embedded, the HackerOne product team moved quickly to implement the platform in their integration ecosystem. “Tray Embedded offered the most complete functionality and vision on the market, so we knew we chose the right solution,” adds Russchen. “But we still needed to transition our team to a new way of doing things and deploy the technology into our stack.”

“Luckily, the Tray.io team was with us every step of the way. The team’s implementations specialists went above and beyond to make sure we were supported and enabled us to move forward quickly. It didn’t take long for us to get to a place where we could start building at a pace that met our customers’ need for integrations.”   

“Our engineers were especially thrilled that they wouldn’t need to waste countless hours maintaining and debugging integrations after they built them. With Tray Embedded helping us move much faster and more efficiently, the future is bright.”

Results

HackerOne quadruples integration velocity and maximizes efficiency

Since deploying Tray Embedded, HackerOne can build and launch high-quality integrations for its customers with ease. “We’ve been able to roll out new integrations in two to three weeks that would’ve normally taken us three months,” remarks Russchen. “It’s allowed us to work on more projects while exceeding our customer integration needs and eliminating time spent retrofitting our integrations as other software tools update their APIs.” “We’ve also increased the number of integrations available at HackerOne’s highest subscription level. Not to mention, rapid customer integrations make it significantly easier for HackerOne customers to bake top-tier cybersecurity into their software development lifecycle and tech stacks. "Since implementing Tray Embedded, we’ve quadrupled our integration delivery speed. More integrations mean happier customers that can respond to cybersecurity vulnerabilities even faster.” 

Next steps

Developing a centralized hub for all integrations  

HackerOne looks forward to exceeding customer expectations for integrations well into the future, thanks to Tray Embedded. “In the near future, we endeavor to move our existing, internally-built integrations to Tray Embedded. We seek to establish Tray Embedded as our central hub for deploying powerful new integrations with speed. Ultimately, these integrations will improve vulnerability management workflows and reduce risk for customer organizations.” 

Now that you’ve seen how HackerOne uses Tray Embedded to quadruple its integration velocity, check out our case studies with other best-in-class software companies, including Typeform, Copper, and Cue. And if you’d like to learn more about the product, consider signing up for a 1:1 demo.

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