Zendesk and Slack integration + automation
Zendesk and Slack integrations couldn’t be easier with the Tray Platform’s robust Zendesk and Slack connectors, which can connect to any service without the need for separate integration tools.
Uses
Customer Success and Support, All
Category
Connector type
Tray Connector
Triggers
WebhookShow all
Operations
WebhookShow all
Uses
All
Category
Connector type
Tray Connector
Triggers
On Slack event, On action (button or menu click), On slash commandShow all
Operations
Add reminder, Archive conversation, Conversation exists?, Create conversation, Create pin, Delete scheduled message, Generate channel name, Get conversation info, Get user, Get user by emailShow all
The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle.
Tray.io is the leader in low-code automation
Zendesk + Slack integrations made easy
Streamline collaboration and resolve customer issues faster with custom Zendesk + Slack integrations. The low-code Tray Platform empowers business users to stand up integrations that connect any data source, without extensive IT support.
You can easily build seamless API integrations between your customer support platform, collaboration tool, and any data source, including flat files such as CSVs, FTP, email, and any other cloud software, even using data within custom fields. Simply drag-and-drop together powerful integrations using our 100% visual builder to bi-directionally sync Slack, Zendesk, and all of your favorite applications.
Along with powerful integrations, you can deploy custom Zendesk + Slack automation that elevates your customer support and internal communication. Now you can resolve customer tickets faster and at scale. Streamline mission-critical customer support processes and keep your team in the loop with dynamic multi-step workflows. Using the Tray Platform, you can save hours of manual work, deliver exceptional customer service, and drive retention.
Automate any Zendesk + Slack use case
Using our pre-built Zendesk + Slack connectors, you can easily flow tickets and internal message data between any applications in your tech stack. Speed up issue resolution and reduce customer churn by connecting Zendesk, Slack, and any other cloud-based tool such as your CRM, project management tool, ERP, team workspace, e-commerce platform, and many more.
Business users in customer support, IT, sales, and other teams across the organization love using the Tray Platform to build custom Zendesk + Slack automation to deliver exceptional service and streamline internal collaboration. Now, you can get instant alerts whenever your customers experience issues. You can respond to tickets faster and at scale directly in Slack. Or, you can close the gap between pre-and post-sales by sharing key customer records between your sales and support teams.
The Tray Platform offers a full library of pre-built connectors, data helpers, and custom logic operators so you can build highly customized workflows that are tailor-made to your use case and tech stack.
Streamline your customer support today
Business users love our platform’s ease-of-use, while technical users rely on our platform to manage large-scale data jobs that process massive volumes of data daily. Plus, the Tray Platform’s elastic, serverless architecture ensures that we can scale with you, regardless of how your data needs change.
Maximize your customer support team’s productivity while driving retention and expansion revenue using next-level Zendesk + Slack automation. Need to triage and resolve tickets faster by sending alerts and reminders in Slack when high-priority accounts experience issues? Need to onboard customers faster by messaging your support team with account context from the sales cycle? There are no limits to what you can achieve with the Tray Platform since we integrate with popular applications such as Salesforce, NetSuite, HubSpot, Asana, Trello, ServiceNow, Mixpanel, Shopify, and many others.
IT experts at leading firms trust the Tray Platform. We offer enterprise-grade security, including SOC 2 Type 2 certification and GDPR, CCPA, and HIPAA compliance.
Popular Customer Success and Support and Collaboration Connectors
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Transforming over 47,000+ organizations
The Tray Platform is...
Flexible
Connect to anythingAccess every endpointAutomate any event
Easy
Visual and intuitive UX Clicks-or-code automationCollaborative development
Powerful
Logical operatorsAdvanced capabilitiesReal-time logs
Scalable
Elastic scalabilityParallel processingLog data storage
Trusted
Secure (SOC2 II, GDPR, HIPAA)Built-in 2FA + full encryptionRole-based access
Resources
Together, Zendesk + Tray.io close the gap between customer support, sales and the rest of the company.
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