Zendesk and Slack integration + automation

Zendesk and Slack integrations couldn’t be easier with the Tray Platform’s robust Zendesk and Slack connectors, which can connect to any service without the need for separate integration tools.

Popular Zendesk and Slack integrations

Uses

All

Category

Customer Success and Support

Connector type

Tray Connector

Triggers

None

Operations

Add comment to ticket, Boolean bug, Count organization members, Create automation, Create brand, Create group, Create group memberships (bulk), Create Jira link, Create macro, Create group membershipShow all

See documentation >

Uses

All

Category

Collaboration

Connector type

Tray Connector

Triggers

On action (button or menu click), On Slack event, On slash commandShow all

Operations

Add reminder, Archive conversation, Conversation exists?, Create conversation, Create pin, Delete scheduled message, Generate channel name, Get conversation info, Get user, Get user by emailShow all

See documentation >
mike atwood

The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle. Mike Atwood Executive Director of Client Success

Vox Media

Tray.io is the leader in low-code automation

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With the Tray platform you can connect any web service

Zendesk + Slack integrations made easy

Streamline collaboration and resolve customer issues faster with custom Zendesk + Slack integrations. The low-code Tray Platform empowers business users to stand up integrations that connect any data source, without extensive IT support.

You can easily build seamless API integrations between your customer support platform, collaboration tool, and any data source, including flat files such as CSVs, FTP, email, and any other cloud software, even using data within custom fields. Simply drag-and-drop together powerful integrations using our 100% visual builder to bi-directionally sync Slack, Zendesk, and all of your favorite applications.

Along with powerful integrations, you can deploy custom Zendesk + Slack automation that elevates your customer support and internal communication. Now you can resolve customer tickets faster and at scale. Streamline mission-critical customer support processes and keep your team in the loop with dynamic multi-step workflows. Using the Tray Platform, you can save hours of manual work, deliver exceptional customer service, and drive retention.

Automate any Zendesk + Slack use case

Using our pre-built Zendesk + Slack connectors, you can easily flow tickets and internal message data between any applications in your tech stack. Speed up issue resolution and reduce customer churn by connecting Zendesk, Slack, and any other cloud-based tool such as your CRM, project management tool, ERP, team workspace, e-commerce platform, and many more.

Business users in customer support, IT, sales, and other teams across the organization love using the Tray Platform to build custom Zendesk + Slack automation to deliver exceptional service and streamline internal collaboration. Now, you can get instant alerts whenever your customers experience issues. You can respond to tickets faster and at scale directly in Slack. Or, you can close the gap between pre-and post-sales by sharing key customer records between your sales and support teams.

The Tray Platform offers a full library of pre-built connectors, data helpers, and custom logic operators so you can build highly customized workflows that are tailor-made to your use case and tech stack.

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Tray Embedded enables teams to scale and increase retention

Streamline your customer support today

Business users love our platform’s ease-of-use, while technical users rely on our platform to manage large-scale data jobs that process massive volumes of data daily. Plus, the Tray Platform’s elastic, serverless architecture ensures that we can scale with you, regardless of how your data needs change. 

Maximize your customer support team’s productivity while driving retention and expansion revenue using next-level Zendesk + Slack automation. Need to triage and resolve tickets faster by sending alerts and reminders in Slack when high-priority accounts experience issues? Need to onboard customers faster by messaging your support team with account context from the sales cycle? There are no limits to what you can achieve with the Tray Platform since we integrate with popular applications such as Salesforce, NetSuite, HubSpot, Asana, Trello, ServiceNow, Mixpanel, Shopify, and many others.

IT experts at leading firms trust the Tray Platform. We offer enterprise-grade security, including SOC 2 Type 2 certification and GDPR, CCPA, and HIPAA compliance.

Popular Customer Success and Support and Collaboration Connectors

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The Tray Platform is...

Flexible

Flexible

Connect to anything

Access every endpoint

Automate any event

Easy

Easy

Visual and intuitive UX

Clicks-or-code automation

Collaborative development

Powerful

Powerful

Logical operators

Advanced capabilities

Real-time logs

Scalable

Scalable

Elastic scalability

Parallel processing

Log data storage

Trusted

Trusted

Secure (SOC2 II, GDPR, HIPAA)

Built-in 2FA + full encryption

Role-based access