ServiceNow and Slack integration + automation

ServiceNow and Slack integrations couldn’t be easier with the Tray Platform’s robust ServiceNow and Slack connectors, which can connect to any service without the need for separate integration tools.


Sales, Marketing


Customer Relationship Management (CRM)

Connector type

Tray Connector




List users sys ID DDL, Raw HTTP request (advanced), Create user, Delete table record, Delete user, Create incident, Create table record, Get incident, Get instance URL, Get table record by IDShow all

See documentation >





Connector type

Tray Connector


On Slack event, On action (button or menu click), On slash commandShow all


Add reminder, Archive conversation, Conversation exists?, Create conversation, Create pin, Delete scheduled message, Generate channel name, Get conversation info, Get user, Get user by emailShow all

See documentation >

With the Tray Platform, we’ve been able to automate formerly inefficient and error-prone revenue ops processes with enterprise security and a modern interface...without engineering resources.

Sean Passanisi - Senior Manager, Sales and Marketing Operations

Udemy is the leader in low-code automation

G2 - Best Meets Requirements Winter 2021G2 - Best Results Winter 2021G2 - Users Most Likely To Recommend Winter 2021G2 - High Performer Mid-Market Winter 2021G2 - High Performer Winter 2021G2 - Leader Mid-Market Winter 2021G2 - Leader Winter 2021G2 - Momentum Leader API Mangement Winter 2021G2 - Momentum Leader iPaaS Winter 2021
With the Tray platform you can connect any web service

Easy Slack + ServiceNow integrations

Streamline your IT and support collaboration with custom Slack + ServiceNow integrations on the low-code Tray Platform. Our visual, drag-and-drop workflow builder empowers anyone to stand up powerful integrations without extensive IT support. It’s never been easier to connect ServiceNow with your real-time communication platform and any other data sources across your tech stack.

Now, you can supercharge customer retention and employee productivity by syncing tickets and any other data bi-directionally across ServiceNow, Slack, and other systems. Connect to any data source, including all your go-to cloud-based tools (even using data within custom fields), flat files such as CSVs, FTP, webhooks, and more. 

And why stop with custom integrations? Use our ServiceNow + Slack connectors to create powerful, multi-step automated processes that flow data across your stack and trigger unique actions in each system. With the Tray Platform, you can take full control of your data and build processes that are fully customized to your business needs.  


Robust ServiceNow + Slack automation

You don’t need extensive technical experience to craft flexible Slack + ServiceNow automation on the Tray Platform. Now, anyone in your organization, including business users from customer support, IT, product management, HR, sales operations, and revenue operations can use the Tray Platform to unlock game-changing insights and streamline internal and external support processes. 

Need a ServiceNow + Slack connector? The Tray Platform lets you rapidly flow data across ServiceNow, Slack, and any other go-to SaaS tool, including your marketing automation platform, support tools, helpdesk, ERP, data warehouses, and more. Use our library of pre-built connectors, data helpers, and logic-based operators to build any process and connect to any tool. 

Harness the power of automation to spend less time on manual data entry and refocus on making your customers happier. Drive retention by tracking customer tickets in real time; resolve issues faster with internal chat alerts; supercharge process efficiency by automating repetitive tasks. Anything is possible with the Tray Platform. 

Tray Embedded enables teams to scale and increase retention

Resolve issues faster and drive collaboration

Anyone, regardless of their technical expertise, can easily stand up scalable Slack + ServiceNow automation. And power users can architect massive data jobs that touch billions of records daily. Plus, our elastic, serverless architecture ensures your workflows will scale as your data needs evolve.

Now, you can automate any Slack + ServiceNow process to resolve issues faster and streamline collaboration across your organization. Need to sync issues from ServiceNow support calls into Slack to help your account team improve the customer experience? Need to surface Slack discussions directly inside a ticket for real-time context? Need to accelerate no-code development with Slack engineering channels that ramp up internal know-how? The Tray Platform can flow data across Slack, ServiceNow, and any other tool, including Jira, Zendesk, Microsoft Teams, Oracle Bronto, and more. 

IT experts trust us because we’re SOC 2-certified and compliant with critical data privacy regulations such as GDPR, CCPA, and HIPAA. Security experts trust us to handle even their most sensitive data. 

Popular Customer Relationship Management (CRM) and Collaboration Connectors

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The Tray Platform is...



Connect to anythingAccess every endpointAutomate any event



Visual and intuitive UX Clicks-or-code automationCollaborative development



Logical operatorsAdvanced capabilitiesReal-time logs



Elastic scalabilityParallel processingLog data storage



Secure (SOC2 II, GDPR, HIPAA)Built-in 2FA + full encryptionRole-based access



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