Help Scout and Segment integration + automation

Help Scout and Segment integrations couldn’t be easier with the Tray Platform’s robust Help Scout and Segment connectors, which can connect to any service without the need for separate integration tools.

Help Scout and Segment Connector Details

Help Scout

Help Scout

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UsesCustomer Success and Support
CategoryCustomer Success and Support
Connector TypeTray Connector
Operations
Get conversationCreate customerCreate noteDelete conversationList customersList mailboxesList tagsList threadsList usersUpdate addressUpdate chatUpdate conversation
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Segment

Segment

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UsesProduct, Marketing
CategoryCustomer Data Platform (CDP)
Triggers
On user aliasOn user identifyOn all messagesOn event trackOn group trackOn page trackOn screen track
Connector TypeTray Connector
Operations
Alias identitiesBatchGet Profile External ID's (Alpha)Get Profile Properties (Alpha)Get Profile Events (Alpha)Group userIdentify userTrack eventTrack pageGet Profile Traits (Alpha)
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The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle.

Mike Atwood
Mike Atwood, Executive Director of Client Success
Vox Media

Tray.io is the leader in low-code automation

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