LivePerson LiveEngage

LivePerson

Retention Rocket

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Zendesk

Freshdesk-icon-color

Freshdesk

Gainsight - Icon

Gainsight

GatherUp - Icon

GatherUp

PersistIQ-icon-color

PersistIQ

Drift - Icon

Drift

Mav - Icon

UserVoice-icon-color

UserVoice

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Zoho Desk

skilljar

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Totango

Groove - Icon

Groove

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Velocify

Help Scout

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CallRail

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Salesforce

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Microsoft Power BI

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Microsoft Dynamics 365

Archive contact

Assigns a conversation to an admin or team. It also can be automatically assigned following assignment rules.

Assign conversation

Attach contact to company

Add participants who are contacts to a conversation, on behalf of either another contact or an admin.

Attach contact to conversation

Attach tag to contact

Close conversation

Creates in-app conversation initiated by a contact (ie. user or lead).

Create conversation

Creates a message that has been initiated by an admin. The conversation can be either an in-app message or an email.

Create message as admin

Get a list of all the admins in Intercom.

List admins

Create note

Create/update company

Delete contact

Detaches a single contact from a company.

Detach contact from company

Detach contact from conversation

Detach tag from contact

Get admin

Retrieves a company by their Intercom internal ID, company ID, or their name in Intercom.

Get company

Retrieves the details of a single contact.

Get contact

Retrives the details of a single conversation.

Get conversation

Get current user

Get note

Get team

List admins DDL

Retrieves a list of companies that are associated to a contact.

List attached companies

Retrieves a list of tags that are associated to a contact.

List attached tags

List companies

List companies DDL

List companies IDs DDL

List company segments DDL

List contacts

List contacts DDL

Retrieves a list of all contacts that belong to a company.

List contacts attached to company

List conversations

List conversations DDL

Retrieves a list of available data attributes.

List data attributes

Retrieves a list of all data events that are less than 90 days old.

List data events

List notes

List segments

List tags

List teams

List users DDL

Merges a contact with a role of lead into a contact with a role of user. The contact that's specified as from will be deleted after being merged into the contact specified as into. Attributes that don't exist on the contact specified as into will be copied over.

Merge contacts

Open conversation

Replies to a conversation with a message from an admin or on behalf of a contact, or with a note for admins.

Reply to conversation

Searches for contacts by the value of their attributes.

Search contacts

Searches for conversations by the value of their attributes.

Search conversations

Updates an existing contact (user or lead).

Update contact

List contact fields DDL

List custom data attributes for contact DDL

List custom data attributes for company DDL

List tags DDL

List teams DDL

List user segments DDL

Create contact

Perform a raw HTTP request with some pre-configuration and processing by the connector, such as authentication.

Raw HTTP request (advanced)

Submit data event

Unarchive contact

Intercom is a customer messaging tool for sales, marketing, and support, connected in a single unified platform.

Receive a feed of specific events tracked into Intercom in real-time.

Event webhook

You can use webhooks to receive notifications, such as conversation replies, and users being created. Notifications are grouped into topics which can be subscribed to.

Webhook

Intercom

Intercom 1

Integration

Intercom integration made simple

Intercom 2

Automation

Intercom automation for any use case

Intercom 3

Use cases

Intercom automation for power users

Intercom 4

Power users

Advanced Intercom use cases for any team

Intercom 5

SFDC + more

Dynamic Intercom + Salesforce integrations

21-9-Hm-3

Curb customer churn with preemptive workflows

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using-intercom-and-salesforce-to-personalize-your-selling

Learn how to prioritize customer support queues 

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Together, Zendesk + Tray.io close the gap between customer support, sales and the rest of the company.

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create-a-churn-risk-detection-system

Finally, an answer to customer churn

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How to integrate NPS into Salesforce CRM

Connector Department - Customer Success and Support - Cards

Vox Media - Full - Dark

Mike Atwood - Vox Media

Vox Media - Mike Atwood

Customer Success and Support

marketing tools by tray.io

How Automation is Changing the Face of Business

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Streamline strategic sales with an automated deal desk

Tray-IO Blog 6

The ultimate guide to automating the entire lead lifecycle

Vox Media is on the Tray platform

Vox Media connects and automates pre- and post-sales to streamline workflow

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business-automation

GDPR compliance for US companies: What you need to know

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Intercom - Icon

Retrieve the daily activity of multiple users within the Gong system for a range of dates.

List daily activity

Create custom engagement events in Gong and display them as events in Gong’s activity timeline, when a content is engaged by an external participant.

Create content action

Retrieve all references to an email address.

List email references

Create engagement events in Gong when a Gong user shares content with external participants.

Create content shared

Create engagement events in Gong and display them as events in Gong’s activity timeline, when a content is viewed by an external participant.

Create content viewed

Create new call

Get call data

Lists the activity of multiple users within the Gong system during a defined period. Given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. Each record includes statistics about the user's activity.

List activity for users

Lists the aggregated activity of multiple users within the Gong system for each time period within the defined date range. 

List activity for users by date range

Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users. 

List answered scorecards

Retrieve interaction stats for users based on calls that have Whisper turned on.

List interaction stats

Retrieve details of any leads or contacts with chosen phone number and their associated calls and email messages.

List phone references

Retrieve all the scorecards within the Gong system.

List scorecards details

List users by filter

Retrieve detailed call data for calls that took place during a specified date range and have specified call IDs.

List call data by date or call IDs

List calls that took place during a specified date range.

List call data

List users

Get user

Get user history

Lists the transcripts of calls that took place during a specified date range and have specified call IDs.

Intercom and Gong.io integration + automation

Popular Intercom and Gong.io integrations

Intercom and Gong.io Connector Details

Intercom

Gong.io

Tray.io is the leader in low-code automation

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