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Creates tasks for tickets, problems, changes and releases in your service desk.

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Deletes a particular task from the modules in your service desk.



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Allows you to make changes to the parameters of a problem from updating statuses to changing problem type.

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Returns all the problems in your service desk.

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Returns a specific problem and all conversations related to it in your service desk.

Get problem

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Returns a list of the tickets in your service desk.

List tickets

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Allows you to make changes to the parameters of a ticket from updating statuses to changing ticket type.



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Retrieves and view a specific ticket and all conversations related to it in your service desk.

Get ticket

Creates a new problem in your service desk.

Create problem

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Returns all the tasks of the user currently logged in.

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Returns a specific task within a particular module.



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Updates a particular task from the modules in your service desk.

Update task

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Freshservice and Surefire integrations couldn’t be easier with the Tray Platform’s robust Freshservice and Surefire connector, which connects any services without the need for separate integration tools.

Freshservice and Surefire integrations couldn’t be easier with the Tray Platform’s robust Freshservice and Surefire connectors, which can connect to any service without the need for separate integration tools.

Integrate Freshservice and Surefire with any SaaS application or service using the Tray Platform’s generic connectivity options, such as the HTTP Client, Webhook Trigger, and our Connector Builder. Configure them to connect to Freshservice and Surefire and any other API, database, webhook, and more.

Freshservice and Surefire integration + automation

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