IntegrationsIntegrate Jira + Freshdesk
Resolve issues faster and increase customer retention with powerful Jira + Freshdesk integrations on the low-code Tray Platform. No need to wait on scarce IT resources. With our platform, anyone can quickly stand up robust, API-level integrations all on their own.
Much more than just Jira + Freshdesk connectors, our platform empowers you to seamlessly flow data wherever you need to drive project management and customer support efficiency and unsilo the data in all of your favorite tools. Bi-directionally sync Freshdesk, Jira, and any other data source, including FTP, email webhooks, flat files (including CSVs), and any cloud software in your tech stack—even using data within custom fields.
And powerful integrations are only the beginning. You can also use our platform to stand up custom Jira + Freshdesk automation. Craft and deploy game-changing automated workflows to save hours of manual work, keep customers happy, and get projects to the finish line faster.
AutomationFlexible Freshdesk + Jira automation
Deeply connect Jira + Freshdesk and any of your favorite applications, including your CRM, ERP, marketing automation platform, web chat tools, customer data platform, and more. Use our full suite of pre-built connectors, data helpers, and custom logic operators to build fully customized automated workflows that meet your exact business needs.
Orchestrate any type of Jira + Freshdesk automation to kick off any operation in response to any custom trigger. For example, you can streamline your customer response process by syncing Freshdesk tickets with engineering updates from Jira to share instantaneous updates with support agents. You can empower your dev teams by appending customer and support agent comments from Freshdesk directly into Jira tickets to give them a deeper understanding of reported issues. Anything is possible with the Tray Platform.
Our platform is flexible enough to handle any use case and scale easily to support your business as it grows. Anyone in IT, customer support, sales, revenue operations, product development, and more rely on the Tray Platform to execute business-critical automation that rapidly resolves custom inquiries and unifies support data across the organization.
Use casesLimitless Freshdesk + Jira use cases
Our platform is user-friendly enough for business users but powerful enough to manage large-scale data projects pushing billions of records daily. Plus, our elastic, serverless architecture will always scale with your evolving data needs.
Deliver rapid customer support at scale using powerful Freshdesk + Jira automation on the Tray Platform. Need to streamline the sales-to-support handoff by syncing Freshdesk and Jira with your CRM and ERP when creating new customer accounts? Need to boost retention of strategic customers by dynamically prioritizing and segmenting support tickets by account value? The Tray Platform can automate any use case by integrating with any of your go-to tools, including Salesforce, Zendesk, ServiceNow, Confluence, GitHub, Asana, HubSpot, NetSuite, Slack, Trello, and many others.
Security teams trust the Tray Platform because of its enterprise-grade security, including SOC 2 Type 2 certification, and compliance with data privacy regulations such as GDPR, HIPAA, and CCPA.
