BMC Remedy and Zendesk integration + automation

BMC Remedy and Zendesk integrations couldn’t be easier with the Tray Platform’s robust BMC Remedy and Zendesk connectors, which can connect to any service without the need for separate integration tools.

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Zendesk logo
Integrations

Dynamic Zendesk + BMC Remedy integrations

Resolve more issues, faster with custom Zendesk + BMC Remedy automation on the low-code Tray Platform. You don’t need extensive technical experience to connect your helpdesk, IT service management (ITSM) platform, and any other data source in minutes.

Any business user can utilize our 100% visual interface to drag-and-drop together seamless integrations that bi-directionally sync any tool in your tech stack. Our platform makes it easy to connect any data source, including FTP, email, flat files (such as CSVs), webhooks, and any other cloud-based application—even using data within custom fields. 

There’s more to the Tray Platform than just integrations. You can also deploy custom Zendesk + BMC Remedy automation to take your issue resolution to the next level. Using powerful, multi-step automation, you can flow IT data and tickets between any source and scale mission-critical support processes. Rather than spending time on manual work, you can refocus on more-strategic efforts such as reducing churn, improving response times, and providing personalized, first-class customer support.

BMC Remedy and Zendesk Connector Details

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BMC Remedy

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UsesDevelopers
CategoryIT Service Management (ITSM)
Connector TypeTray Connector
Operations
Check record existsCreate recordDelete recordGet associationGet recordList recordsMerge recordUpdate record
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Zendesk logo

Zendesk

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UsesCustomer Success and Support, All
CategoryCustomer Success and Support
Triggers
Webhook
Connector TypeTray Connector
Operations
Create brandCreate groupCreate group membershipCreate group memberships (bulk)Create jira linkCreate macroCreate or update organizationCreate organizationCreate organization fieldCreate scheduleCreate sla policyCreate targetand 67 more...
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By connecting our growth stack, we personalized messaging at scale for hundreds of thousands of customers and doubled our engagement rates.

Senior Director Growth, New Relic
New Relic

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