IntegrationsDynamic Zendesk + BMC Remedy integrations
Resolve more issues, faster with custom Zendesk + BMC Remedy automation on the low-code Tray Platform. You don’t need extensive technical experience to connect your helpdesk, IT service management (ITSM) platform, and any other data source in minutes.
Any business user can utilize our 100% visual interface to drag-and-drop together seamless integrations that bi-directionally sync any tool in your tech stack. Our platform makes it easy to connect any data source, including FTP, email, flat files (such as CSVs), webhooks, and any other cloud-based application—even using data within custom fields.
There’s more to the Tray Platform than just integrations. You can also deploy custom Zendesk + BMC Remedy automation to take your issue resolution to the next level. Using powerful, multi-step automation, you can flow IT data and tickets between any source and scale mission-critical support processes. Rather than spending time on manual work, you can refocus on more-strategic efforts such as reducing churn, improving response times, and providing personalized, first-class customer support.
AutomationEndless Zendesk + BMC Remedy automation
You’ll need more than Zendesk + BMC Remedy connectors to streamline issue resolution. You’ll also need unlimited, multi-step automation to fully take control of your IT processes at scale. The Tray Platform empowers you to connect any number of tools at the API level to orchestrate custom Zendesk + BMC Remedy automation.
Anyone in customer support, IT, sales, revenue operations, and many other departments across the organization depend on our platform to deliver exceptional customer service instantly and efficiently. Now, you can freely flow tickets, issues, and performance data between any tool. You can auto-sync customer details and issue notes to provide support agents with full context. Or, you can automatically generate tickets in BMC Remedy when you escalate issues in Zendesk.
You can easily customize your workflows to meet any use case using our full library of pre-built connectors, data helpers, and custom logic operators. Deeply connect BMC Remedy, Zendesk, and any other tool, including your CRM, internal chat tool, managed services software, application performance monitoring software, data warehouse, project management tool, business intelligence tool, e-commerce software, marketing automation platform, and more.
Use casesStreamline issue resolution at scale
Business users love using our platform to easily build Zendesk + BMC Remedy integrations. Power users love using our platform to handle large-scale data jobs that push billions of records every day. And because of our elastic, serverless architecture, we ensure that your workflows scale without limits, no matter how your data priorities change.
Elevate issue resolution and important IT processes with advanced Zendesk + BMC Remedy automation. Need to build real-time dashboards that track performance anomalies, ticket status, uptime, downtime, and resolution time? Need to streamline the sales-support handoff by automatically flowing customer context, deal information, and contract details to accelerate onboarding? Need to build an end-to-end database that centralizes closed tickets, performance data, agent notes, and IT documentation by flowing data across your data warehouse? The Tray Platform can automate any use case since we also connect popular tools such as Jira, ServiceNow, Salesforce, Asana, Power BI, Tableau, Snowflake, Microsoft Azure, Splunk, Slack, HubSpot, Shopify, Microsoft Teams, and many others.
We offer enterprise-grade security that IT teams trust. Our platform is SOC 2 Type 2-certified and compliant with data privacy regulations such as GDPR, CCPA, and HIPAA.