ServiceNow and Jira integration + automation

ServiceNow and Jira integrations couldn’t be easier with the Tray Platform’s robust ServiceNow and Jira connectors, which can connect to any service without the need for separate integration tools.

Popular ServiceNow and Jira integrations


Marketing, Sales


Customer Relationship Management (CRM)

Connector type

Tray Connector




List users sys ID DDL, Raw HTTP request (advanced), Create user, Delete table record, Delete user, Create incident, Create table record, Get incident, Get instance URL, Get table record by IDShow all

See documentation >


Developers, Product



Connector type

Tray Connector


Delete webhook (private), List webhooks (private), On webhook


Create issue comment, Create issue, Create issue attachment, Create issue link, Create version, Delete issue, Download issue attachment, Get attachment metadata, Get comment property, Get issue


With the Tray Platform, we’ve been able to automate formerly inefficient and error-prone revenue ops processes with enterprise security and a modern interface...without engineering resources.

Sean Passanisi - Senior Manager, Sales and Marketing Operations

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With the Tray platform you can connect any web service

Atlassian Jira + ServiceNow integrations

Resolve more IT issues faster with custom Atlassian Jira + ServiceNow integrations on the Tray Platform. Our low-code platform gives business users the power to connect their IT service management (ITSM) software, digital workflow management platform, and any data source in minutes. 

Our platform’s visual, drag-and-drop builder makes it easy to bi-directionally sync any application and data source at the API level, regardless of your technical experience. You can connect flat files (such as CSVs), FTPs, email, webhooks, and any other cloud-based tool, even using data within custom fields. Now, you can flow support tickets, performance issues, and agent context anywhere across your tech stack. 

Go beyond custom integrations and use the Tray Platform to build custom, multi-step Atlassian Jira + ServiceNow automation that accelerates issue resolution and drives retention revenue. Instead of being bogged down by time-consuming manual work, your support agents can focus on troubleshooting and delivering exceptional service. Using powerful Jira + ServiceNow automation, you can reduce customer churn, make agent support hyper-efficient, and do more, faster.


Rapid Atlassian Jira + ServiceNow automation 

While Atlassian Jira + ServiceNow connectors are certainly powerful, you’ll also need flexible, multi-step automation to fully streamline your issue resolution at scale. Regardless of your use case, the Tray Platform offers a full library of pre-built connectors, data helpers, and custom logic operators so you can build workflows to meet your exact needs.

Our platform’s unparalleled flexibility means that you can build custom Atlassian Jira + ServiceNow automation that kicks off an infinite variety of operations responding to any custom trigger. Now, you can flow  IT tickets, performance data, components, and records across any of your most essential tools at scale. You can automatically sync ticket data across Jira and ServiceNow with issue IDs and field values. Or, you can pipe Atlassian Jira + ServiceNow data into your analytics stack to generate rich dashboards that help you respond to IT issues faster and more efficiently.

Business users in customer support, IT, engineering, and many other teams across the organization can use our platform to connect ServiceNow, Atlassian Jira, and any other tool. You can also connect your CRM, business intelligence platform, data warehouse, intranet, project management tool, marketing automation platform, internal chat tool, application performance monitoring software, collaboration platform, and others. 

Tray Embedded enables teams to scale and increase retention

Resolve more issues faster with automation

The Tray Platform empowers business users to easily build Atlassian Jira + ServiceNow. Power users also utilize our platform to manage heavy-duty data jobs that push billions of records every day. And no matter how your data needs change, our platform’s elastic, serverless architecture ensures that all your workflows will automatically scale.  

Take your customer support to the next level with advanced Atlassian Jira + ServiceNow automation. Need to centralize internal IT ticket management and boost agent productivity by surfacing tickets on your project management tool or intranet? Need a complete snapshot of customer issues by unifying your ITSM, managed services platform, CRM, and data warehouse? Need to segment and prioritize key issues across multiple systems? There are no limits to what the Tray Platform can automate since we also connect popular tools such as Salesforce, HubSpot, Trello, Asana, SharePoint, Miro, Power BI, Microsoft Azure, Slack, Dynatrace, and many others. 

IT experts trust the Tray Platform with their most sensitive data because of our enterprise-grade security. We’re SOC 2 Type 2-certified and compliant with key data privacy regulations such as GDPR, CCPA, and HIPAA.

Popular Collaboration and Customer Relationship Management (CRM) Connectors

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Access every endpoint

Automate any event



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Logical operators

Advanced capabilities

Real-time logs



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Log data storage




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