Integration + Automation

On-demand demo





Business professionals that want to integrate Zendesk with the software tools that they use every day love that the Tray Platform gives them the power to sync all data, connect deeply into apps, and configure flexible workflows with clicks-or-code.

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    Integrate with any app with our unique Universal Connector

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    Easily use our drag-and-drop workflow builder

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    Partner with our CS team and receive hands-on Zendesk support



Connection Type

Tray Connector






Add comment to ticket

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Count organization members

Create automation

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mike atwood

The Tray Platform enables better cross-team collaboration, easier sharing of data in real time, and transparency across the client lifecycle.

Mike Atwood Executive Director of Client Success
Apps 4-3 2x

Make Zendesk Integrations easy

Building custom Zendesk integrations has never been easier with the low-code Tray Platform. Anyone can use our completely visual workflow builder to create custom Zendesk API integrations  any data source in minutes, without IT support. 

Business users love to use the Tray Platform’s drag-and-drop interface to stand up Zendesk API integrations in minutes. We make it simple to connect the Zendesk API to any data source, including flat files such as CSV or to any cloud service in your tech stack, even from custom fields.

In addition to quickly standing up API integrations, you can also use our platform to create custom Zendesk automation that empowers you to do more, faster. Build Zendesk automation to  cut out hours of manual work and scale your customer support operation to respond to tickets faster, make customers happier, and drive higher retention.

Zendesk automation for any use case

Business users across the organization in customer support, sales, marketing, and many other teams love to create powerful Zendesk automation to make important support processes faster and more efficient. 

Because our platform connects applications at the API level, we can trigger any operation across Zendesk and the rest of your stack to orchestrate customer-first processes at scale. Now, you can use custom Zendesk automation to respond faster to customer queries, intelligently segment helpdesk tickets to prioritize high-value accounts, and much more. Our platform is flexible enough to automate a limitless variety of use cases.

Anyone can use the Tray Platform build time-saving, scalable automated workflows to orchestrate multi-step business processes across their tech stack. Our library of pre-built connectors, data helpers, and custom logic operators gives you the power to create the custom Zendesk automation you need for your unique business need.

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Tray Embedded enables teams to scale and increase retention

Integrated customer experience with Zendesk

While business users love how easy it is to get started, power users love to run even heavy-duty data jobs using the Tray Platform. Our platform’s elastic, serverless architecture can handle even vast quantities of data, and scales with your usage.

Need to speed up time-consuming, manual support ticket routing and assignment processes? Looking to reduce overall response  times with efficient ticket management that unifies the full log of customer queries and account history to provide support agents full context ? Or, maybe you need to add reporting and metrics to your customer support operation? The Tray Platform can handle even sophisticated business processes involving integrating with important tools such as Slack, Jira, Salesforce, Shopify, and many more.

Security teams also trust the Tray Platform’s enterprise-grade security, which includes SOC 2 Type 2 certification and full compliance with vital data privacy regulations such as GDPR, CCPA, and HIPAA.

What would you like to connect?